We are delighted to offer you free delivery on all orders over £35.00.

Items are packed on the day you place your order and are dispatched the same day if ordered before 2.30pm. Your package should arrive within two to four working days.

Once your order has been dispatched you will receive a Parcel-force tracking number and you will be able to track your order on their website. https://www.parcelforce.com/track-trace

We use Parcelforce Express - This is for the next day, fully tracked service with proof of delivery and interactive SMS/email notifications and actual one-hour delivery window. Which gives you GPS tracking with My Parcel Live APP where you can see a map of where the parcel is in real-time.

All orders must be signed for (delivery driver can sign for you at present due to Covid-19).

Have a query regarding your delivery?

If you have any queries regarding your delivery please email us at info@smartpetdevices.co.uk

If we cannot deliver your order within the specified time period then we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide you with a full refund.

Free Returns – Smart Pet Devices

If you do need to make a return, then we offer a 28 day free returns policy.

We understand that we all make purchases that, on reflection, may be unsuitable and we wish to return an item.

The cost of shipping an item to you, and then the cost of getting it sent back, can have a detrimental effect on our business, and we ask that you carry out the appropriate research before making your purchase.

When you are purchasing a cat flap, please ensure: -

• To select the most appropriate cat flap for your cat’s size, weight and needs.
• We recommend that customers use the flap sizes to cut a hole in a cardboard box to see if the cat/dog will fit through it ok.
• It is vital that you are confident that your cat flap purchase will fit in the desired place in your home. For example – if it is a glass installation, is the glass wide enough?

To be eligible for our 28 day return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Contact us at info@smartpetdevices.co.uk before making a return for further instructions on packing and shipping. 

Please do not return any item until you have contact customer support. 

All products in our store carry a manufacturer’s warranty. This warranty lies with the manufacturer of the product. Please remember to fill in the official warranty that comes with your product- just in case.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@smartpetdevices.co.uk

Please do not return any item until you have contact customer support.