Free Returns – Smart Pet Devices
We are confident that you will love your product. If you do need to make a return, then we offer a 28 day free returns policy.
To be eligible for our 28 day return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Contact us at email@example.com before making a return for further instructions on packing and shipping.
We are happy to offer free returns where needed, and we understand that we all make purchases that, on reflection, may be unsuitable and we wish to return an item. We also hope to build relationships and rapport with our customers and hope that you will come back to our store time and time again.
Whilst we do offer free returns, please do keep in mind that we are a family run retailer, and as such, we appeal to you to ensure that you have checked that the product you are purchasing is suitable for you, your home and your pet’s needs. For example – is it the right size cat flap for your cat/or the space is has to go into? Or is the feeding station big enough for your pets needs?
The cost of shipping an item to you, and then the cost of getting it sent back, can have a detrimental effect on our business, and we ask that you please be responsible in your purchasing.
All products in our store carry a manufacturer’s warranty. This warranty lies with the manufacturer of the product. Please remember to fill in the official warranty that comes with your product- just in case.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Please do not return any item until you have contact customer support.