SureFlap Hub for Microchip Connect Pet Door & Dualscan Cat Flap
- Control up to 10 SureFlap app-controlled Connect pet products
- Cannot be used with standard SureFlap products
- Supplied with an Ethernet Cable and power supply
- Sure Pet care app - available for iOS, Android and web
Stay connected to your pet wherever you are. Acts as the link between your internet router, SureFlap Connect products and the Sure Pet care app. Each Hub can control up to 10 devices. Works with the Microchip Pet Door Connect only, not compatible with standard SureFlap products. Supplied with a power supply (1.5m) and Ethernet cable (1.5m). The SureFlap allows you to control your Connect product from anywhere via the Sure Pet care app, like other smart home and pet technology products.
Hub Ethernet cable (1.5m) Power Supply (1.5m) UK, EU, US and AUS Plug
We are delighted to offer you free delivery on all orders over £20.00. Items are packed on the day you order them and are dispatched next day and should arrive within four working days.
Once your order has been dispatched from our warehouse, you will receive a Hermes tracking number and you will be able to track your order on their website, https://www.myhermes.co.uk/.
You can also track your order on our website, https://smartpetdevices.co.uk/apps/parcelpanel
All orders must be signed for (delivery driver can sign for you at present due to Covid-19).
Have a query regarding your delivery?
If you have any queries regarding your delivery please email us at email@example.com
If we cannot deliver your order within the specified time period then we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide you with a full refund.
Free Returns – Smart Pet Devices
We are confident that you will love your product. If you do need to make a return, then we offer a 28 day free returns policy.
To be eligible for our 28 day return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Contact us at firstname.lastname@example.org before making a return for further instructions on packing and shipping.
We are happy to offer free returns where needed, and we understand that we all make purchases that, on reflection, may be unsuitable and we wish to return an item. We also hope to build relationships and rapport with our customers and hope that you will come back to our store time and time again.
Whilst we do offer free returns, please do keep in mind that we are a family run retailer, and as such, we appeal to you to ensure that you have checked that the product you are purchasing is suitable for you, your home and your pet’s needs. For example – is it the right size cat flap for your cat/or the space is has to go into? Or is the feeding station big enough for your pets needs?
The cost of shipping an item to you, and then the cost of getting it sent back, can have a detrimental effect on our business, and we ask that you please be responsible in your purchasing.
All products in our store carry a manufacturer’s warranty. This warranty lies with the manufacturer of the product. Please remember to fill in the official warranty that comes with your product- just in case.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Please do not return any item until you have contact customer support.